The Fresh & Save vacuum pump is at the heart of the smart storage system by ZWILLING. The sleek, quiet, cordless vacuum pump extracts the air out of our vacuum containers and bags in just seconds and preserves aromas and vitamins. It stops automatically once a sufficient vacuum has been created. Equipped with a long-life lithium-ion battery, the pump can be charged quickly using the included USB via the charging socket located on the pump.

With the Fresh & Save system, you can shop once a week and refrigerate or freeze fresh fruit, vegetables, meat, and fish in our vacuum containers and bags and enjoy the benefits of your own fresh market at home. Prepare your meals days in advance and enjoy them as fresh as the day they were cooked. Cook meat sous vide or marinate meat for the grill in just 30 minutes in the vacuum bags and containers.

Here’s how it works: Dock the vacuum pump onto the container or bag valve and at the push of a button it extracts the air in mere seconds. It stops automatically once a sufficient vacuum has been obtained, locking in flavor, aromas, and vitamins.

• Includes vacuum pump and charging wire
• Keeps food fresh up to 5 times longer than non-vacuum storage methods—save time and money
• Reduces food and plastic waste
• Exclusive Fresh & Save technology preserves flavors and nutrients and prevents freezer burn
• ZWILLING Culinary World app tracks when you store food and when it will spoil – helping to reduce food waste
• Expert German engineering
• Cordless vacuum pump is fast, quiet, and easy to use. Its compact design easily fits in any kitchen
• Starter Kits available with borosilicate glass or BPA-free polypropylene plastic containers

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)