The ZWILLING ENFINIGY Thermal Carafe keeps coffee hot for hours, without burning it, so you can enjoy pure coffee flavour any time of the day. The thermal carafe’s double-walled, stainless-steel body maintains the temperature of your beverage, while the outside remains comfortably cool to the touch.

This thoughtfully designed 10-cup capacity drip coffee maker ensures the ideal time and temperature setting for brewing the highest-quality coffee. It features a powerful shower head that moistens coffee grounds thoroughly and evenly, a pre-programmed blooming function that develops a smoother, less sour-flavored coffee, and a high-temperature, corrosion-resistant stainless-steel boiler, superior to copper and aluminum boilers, that will never alter the flavor of brewing water. This sleekly designed coffee maker is available in black or silver.

Purchase our corrosion-resistant, reusable Size 4 filter to use with our Thermal Coffee Maker. It is made from 18/10 stainless steel with a single mesh layer that fits snugly into all our drip coffee makers. It Features a hinged handle for effortless removal from the coffee maker and a handle tab for easy disposal of coffee grounds over the trash can, this sustainable filter won’t clog, does not alter the flavour of coffee, and can be cleaned in the dishwasher.

The innovative ZWILLING family of coffee electrics delivers full bodied, smooth tasting brews for coffee lovers with discerning tastes.

• 10-cup capacity thermal carafe available in silver or black
• Double-walled, insulated, stainless-steel thermal carafe maintains the temperature of coffee, while remaining cool to the touch on the outside
• Unique Stainless-Steel Boiler: Highly corrosion resistant and won’t alter the taste of brew water, as compared to copper and aluminum boilers.
• Extra-wide carafe opening for easy interior cleaning
• Wide stainless-steel shower head for even coffee ground moistening, a key first step in the blooming process to extract maximum flavor from coffee grounds
• Pre-programmed blooming function – releases carbon dioxide from coffee grounds for a smoother, less sour taste
• Timer function that lets you set when you want your coffee to start brewing
• Cleaning alert function notifies you when it’s time to descale your coffee maker
• Awarded the prestigious SCA Golden Cup Standard, the Specialty Coffee Association’s highest prize for quality brewers.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)