The French oven features the same excellent cooking characteristics as the Cocotte. The enamelled cast iron distributes heat evenly for best results and retains the temperature for a long time, so that the food stays hot throughout the meal. The Chistera drop structure creates an Aroma Rain effect: evaporating moisture is dropped back on the food, making meat tender and enhancing the flavour of the ingredients. What makes this French oven a very special addition to any well-appointed kitchen and the perfect gift for foodies is the option of “drawing” on the lid. Choose from several beautiful motifs, such as the lily, on vibrant colours. The exquisite design makes the French oven really stand out and adds an interesting touch to the table when it is used for serving. With its conical form and the rounded edges, the French oven is ideal for all dishes that are frequently stirred, allowing the cooking spoon to reach every corner. Try it with recipes such as “vegetable pilaf with saffron and chicken breast” or a creamy risotto. The French oven is suitable for all types of hobs and can also be used inside the oven, for example to bake bread in a perfect rounded shape.

• Made in France
• Heavy weight, tight-fitting lid retains moisture, spikes on the lid create a rain-forest effect evenly returning juices back onto food
• Oven safe up to 900F/482C without lid, Lids are Oven safe up to 500F/260C
• Nickel steel knob
• Ideal for searing and slow cooking of meat, fish or vegetables
• Oven safe up to 900°F/482°C without lid, Lids are oven safe up to 500°F/260°C
• Smooth enamel bottom works on all stovetops, including gas, electric, glass, ceramic, induction, and halogen
• Dishwasher safe, hand wash recommended

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)