Chicken broth with vermicelli, courgette cream, asparagus velouté with fried bread crusts... whatever delicious soup you put on your menu, the Intense 5 soup pan (24 cm) will be a pleasure to use. The solid 5-layer material up to the edge ensures good heat distribution and temperature control. Ideal for gas, because the walls of the pan absorb the residual heat from the gas flame, but just as suitable for all other hobs, including induction, and the oven. The double-walled lid has an extra insulating effect and fit perfectly. So you can preserve precious heat and vitamins and shorten cooking time. Especially useful when stewing vegetables for soup. The lid handle stays cool for longer and you can use the lid on any Demeyere pan with the same diameter. The special Silvinox® technology prevents discolouration, preserves the shine and ensures that you can clean your pan effortlessly every time. This soup pan can also be cleaned in the dishwasher, without any problems. Another bonus: the sturdy, welded handles stay cool for ages. This handy soup pan will be a delight to use in the kitchen.

• Developed and manufactured in Belgium
• 5-layer material up to the edge for excellent heat distribution
• Suitable for all hobs, including induction, and the oven
• Silvinox® technology - your stainless steel cookware will not discolour and is easy to clean
• The special pouring rim prevents spills.
• The double-walled lid allows for even more energy-efficient cooking
• Cast, welded handles made of stainless steel: sturdy and extra hygienic
• Suitable for the dishwasher
• 30-year warranty against manufacturing defects in household use

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)