Do you like to put healthy food on the table but also like to experiment? Then a good wok is a smart purchase. Stir-frying is fast and the possibilities are endless. Depending on the ingredients you combine, you can create delicious everyday food or surprising exotic dishes. This super-light 28 cm wok from the Alu Industry 3 series is easy to handle and clean in a jiffy. The particularly efficient Duraslide® non-stick coating is number one among traditional non-stick coatings. A PTFE coating with three layers, so your cookware stays as good as new for many years. As long as you only use accessories made of silicone or wood. The forged aluminium body is super sturdy and extra thick. Good for years of faithful service on all hobs, including induction. Thanks to the unique Radiant® base, the wok will remain stable, in perfect contact with the hob. Ideal for using as a wok, but also for steaming and stewing. The stainless steel handle is firmly attached and feels comfortable in the hand. Would you like to flambé? Then you need a wok pan without a non-stick coating too.

• Developed in Belgium
• Aluminium 5 mm base offers rapid heat conduction
• Specific Radiant® base shape ensures a permanently even baking surface
• Suitable for all hobs, including induction, up to 230 °C. Do not use under the grill and do not flambé
• Duraslide PTFE non-stick coating. Heat resistant up to 230°C
• Ergonomic cast handles and rivets made of stainless steel: secure attachment
• Can be washed in the dishwasher, but hand washing is recommended for the longest life of the product
• 5-year warranty against manufacturing defects in household use
• Only use accessories made of wood or silicone

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)