• ● High quality and brand new
• ● Foster imaginative and creative play
• ● Mesh windows allow air in and keep bugs out
• ● Pop-up design for quick and easy assembly
• ● Tent folds flat for easy storage when not in use
• ● Ideal for home backyard parks parties day care and more
• ● Lightweight and portable with a zipper carry bag
• ● Easy to clean

• Durable Materials and Firm Structure: The materials we choose for the tent house is polyester cloth which can bear some destructive behavior from kids. And the firm structure makes it uneasy to bend or deform. Your kids can do whatever they like inside it.
• Plenty of Ball Pits: 100 ball pits (in random colors) will bring a huge satisfaction of this tent and it's also the key point of this product your kids can not only play the balls just in the tent they can take them to the bathtub the beach or other place they like. It's one stuff but can carry your kids multiple happiness.
• House Design: We designed this toy like a tent house but not just a pond we found that play in a capped house will bring kids more happiness than play in the open-air places. And don't worry we have four screen windows and two sunroof which make sure the inside is ventilated and well-lit.
• Enormous Room: It can accommodate 2-3 children who is under 6 at the same time and your child can play with his best friends. Also you can play with your baby too. One adult and one child is ok in the tent. We think play together will bring more joy rather than play single for most kids.
• Foldable and Portable: When you don't use it you can fold it with the instruction which will save big space in your house. And when you have a family picnic or a hiking you can also take this because it's only 2.2 lbs. The item has a extra carry bag so you can take it any where you like.

• Material of tent: 170T polyester fabrics
• Material of ball: PVC
• Size of tent: 34" x 34" x 40" (L x W x H)
• Diameter of ball: 5.5 cm
• Total weight of ball: 0.66 lbs
• Product weight: 2.2 lbs
• Package include: 1 x Tent 100 x Balls 1 x Instruction
• Box Qty: 1(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)